Black Moon

FAQ

Your security comes first. Black Moon uses bank-grade encryption, two-factor authentication (2FA), and cold storage to protect digital assets. We adhere to strict financial regulations in GB and complete regular audits. Funds are insured against unauthorised access, so you can use our trading platform with confidence.

Not at all. Black Moon is built with beginners in mind:

  • Step-by-step guidance and 24/7 support
  • Risk-free demo account to practise with virtual funds
  • Automated tools that do the hard work for you
  • Start with a small amount (from just 250), and build your knowledge as you trade.

Withdrawals to bank cards are usually processed within 1–3 business days in most regions. Crypto withdrawals to external wallets are generally completed in under 30 minutes. Please note that processing times can vary depending on your bank and your verification status.

We generate revenue through premium features and volume-based partnerships with exchanges, not by charging user fees. There are no hidden costs – you’ll always see the exact transaction amount before you confirm.

Yes — Black Moon is available in most countries worldwide (98+ and counting). During registration, simply select your country to confirm availability and view localised payment options. We adhere to local regulations to help ensure your trading remains safe and compliant.

We make crypto investing simple for beginners. Black Moon offers:

  1. AI-powered recommendations - Receive personalised coin suggestions tailored to your risk level
  2. Ready-made portfolios – curated, pre-selected bundles (e.g. ‘Starter Pack’, ‘DeFi Bundle’)
  3. Live market signals - Real-time buy and sell alerts for leading cryptocurrencies

In addition, our interactive tutorial helps you learn as you invest.

24/7 support is available via live chat and email at support@testtwfin8.best. For urgent issues, the average response time is under 15 minutes.

Yes, cryptocurrency is legal in most jurisdictions, and Black Moon operates in full compliance with applicable local regulations. Here’s what you need to know:

1. Licensed Service

  1. Registered with FinCEN, the FCA and CySEC
  2. Regular audits conducted by independent firms

2. Country-Specific Rules

  1. Automatic geo-compliance: Our platform automatically adapts to your country’s regulations
  2. KYC verification is required where mandated by law

3. Your Funds Are Secure and Protected

  1. Bank-level security, just like your online banking
  2. 95% of assets are stored offline in cold storage

Please check our Compliance page to confirm your country’s status, or contact our support team for further details.

You can easily fund your account using:

  1. Visa/Mastercard (2.9% fee)
  2. Bank transfers (SEPA, SWIFT – 0% fees)
  3. PayPal (instant processing)

2. Crypto Deposits

  1. Direct cryptocurrency transfers (BTC, ETH, USDT — 0% fees)
  2. QR code scanning for mobile wallets

Deposits are credited in under 10 minutes. View all available options in your account dashboard.

Crypto support

Customer Support & Help

For all enquiries, please contact our partner broker directly. If you don’t yet have an account with one of our trusted brokerage partners, let us know and we’ll help you get started. If you encounter any issues with your trading partner’s support, please get in touch and we’ll work with you to resolve the matter.

Support Hours

Our support team is available 24/7 to help with any questions or concerns you may have. We’re committed to delivering prompt, effective assistance, so your trading experience remains smooth, secure, and successful.

24/7 Online Support

For any questions you may have.

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